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Frequently Asked Questions

Measurement Conversions


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

For further info, please find our shipping policy here: https://pipemade.com/policies/shipping-policy

Most likely we do ship to the country you are in. Click HERE for a list.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Pipemade currently has separate stocks for different manufacturers, and therefore as an example if you add products from three different manufacturers to your shopping cart, these items will be shipped from three different warehouses.

By contacting us through support@pipemade.com, we can bundle these orders into a one order, but this will add to the delivery time of the products.

You can contact us through our contact page or directly through email at support@pipemade.com! We will be happy to assist you.


You're able to make your payments through a wide selection of payment options. Currently we support all major Credit Cards from MasterCard & VISA, PayPal, American Express and Apple Pay. For large quantity and frequent buyers, please contact sales@pipemade.com in order to discuss options.

Absolutely, we have a ton of corporate customers. Please reach out to us through email at sales@pipemade.com and we're happy to get everything sorted out for you.

Absolutely. We only work with global household names like PayPal and Stripe for our payment processing. Our payment processing partners have been audited by a PCI-certified auditor and are completely PCI DSS compliant to the most stringent level of certification within the payments industry: PCI Service Provider Level 1.

Our returns & refunds policy can be found here: https://pipemade.com/policies/refund-policy


Of course! We only work with the industry leaders, and would they be industry leaders without warranties?

All Picote products have a standard warranty of one year.

All Zewertools products have a standard warranty of one year.

All Spraypoxy products have a standard warranty of one year.

You can request a warranty claim through email: warranty@pipemade.com

Answer the questions carefully and after you've filled up all the information, send the form. We will process it directly and you will receive a notification through email with further instructions after the claim has been processed.

I still have a question

Pipemade Team will help you gladly!
You can fill the form below with your question. We will answer ASAP via e-mail.
You can also contact us through the chat bubble located in the bottom right corner of the site.

Pipemade Warranty


It's not always just fun and games - all things have their lifecycle, and this is especially true for things we stick in the sewer.


Even though we are perfect most of time, this is not the case EVERY time. When shit goes sideways, we and our respective manufacturers are here for you.